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Terms of Use & Community Rules

These rules govern the Tangram Easy service, the Android mobile app, public gallery publishing, and the terms of sale for physical products purchased on the website. The separate Tangram Easy Kids edition has no accounts or community publishing.

1. Operator and acceptance

Tangram Easy is an original project operated in Poland by Pavel Fibik, an individual carrying out unregistered activity (działalność nierejestrowana) under Polish law. Contact: founder@tangrameasy.com.

You must accept these rules before publishing a figure or ordering physical goods. If you are not legally able to accept them yourself, a parent or legal guardian must do so. Do not publish personal information about yourself or another person.

2. Public figures and your rights

When you select Add to Gallery, your nickname, the figure name and its geometry become visible to other Tangram Easy users. Other users may view, download, save and solve the figure through Tangram Easy.

You keep any copyright and moral rights you have in your figure. Publishing does not transfer exclusive ownership to Tangram Easy. You confirm that you created the figure or have all permissions needed to publish it and grant the licence below.

By publishing, you grant Pavel Fibik and Tangram Easy a non-exclusive, worldwide, royalty-free licence for the duration of the applicable rights to store, host, reproduce, display, communicate and make the figure available to the public, distribute it within Tangram Easy services, and use it to present or promote Tangram Easy. The licence includes technical and moderation changes such as changing format or size, creating thumbnails, and editing or removing a title. It also allows service providers to perform these actions for Tangram Easy and allows other users to view, download, save and use the figure within Tangram Easy.

If you delete your account, the figure may remain in the public gallery after it is disconnected from your account and your nickname is removed or replaced with a neutral label. This licence continues for an already published figure. You may request removal for a privacy, copyright or other legal reason by emailing the address above. Copies already downloaded or temporarily stored by other users or service backups may not disappear immediately.

3. Content that is not allowed

Do not publish a figure, title, nickname or other material that:

  • infringes copyright, trade marks, privacy, publicity or other rights;
  • contains personal, confidential or identifying information;
  • is sexual, pornographic, exploitative of children or otherwise obscene;
  • promotes hatred, discrimination, harassment, threats, violence, self-harm, illegal activity or dangerous conduct;
  • contains profanity, disguised profanity, spam, advertising, scams, malicious links or attempts to bypass safeguards;
  • impersonates another person or misleadingly claims their authorship.

4. Reports and moderation

The app performs an initial automated check of text, including a profanity check. Automated checks are imperfect and do not mean that content has been approved by a person. Users can report a public figure using the in-app report button.

The developer may review, reject, hide, rename or remove content, reduce its visibility, and warn, restrict or suspend an account when reasonably necessary to enforce these rules, protect users or comply with law. Repeated, serious or deliberately evasive violations may lead to immediate restriction. False or abusive reports may also lead to action.

Reports are reviewed as soon as reasonably possible. To provide context, challenge a moderation decision or report a legal issue, email founder@tangrameasy.com with the figure name, author nickname and reason. Do not send passwords or payment details.

Moderation appeals and consumer complaints (reklamacje) sent to founder@tangrameasy.com are reviewed and answered within 14 calendar days of receipt.

5. Digital Purchases & Google Play In-App Purchases

Platform Split: The "Tangram Easy" mobile application is distributed via the Google Play Store. Any purchases of "Premium" features or digital content made inside the Android application are processed directly by Google Commerce Limited (or its affiliates) via Google Play Billing.

Payment & Refunds for App: The Developer (Pavel Fibik) does not collect or store your payment card details for Google Play transactions. All billing inquiries, subscription management, and refund requests for in-app purchases are subject to the Google Play Terms of Service and Google Play's refund policies. Tangram Easy contains no in-app advertising.

The online service may change, be interrupted or remove content for maintenance, security, legal or technical reasons. Reasonable care is taken, but uninterrupted availability and permanent storage of user figures are not guaranteed.

6. Terms of Sale for Physical Products (Wooden Tangram Sets)

6.1. Seller Identity & Legal Status

Physical products (such as the Plywood Tangram Set — "Tangram Easy - T-Edition") offered directly on https://tangrameasy.com/ are sold by:

Pavel Fibik, operating from Poland as an unregistered business activity (działalność nierejestrowana) in accordance with Article 5 of the Polish Entrepreneurs' Law (Prawo przedsiębiorców of March 6, 2018).
• Contact Email: founder@tangrameasy.com
• Phone: +48 881 282 311
• Address for correspondence and returns: ul. Kolejowa 12, 17-330 Nurzec-Stacja, Poland

6.2. Product Specifications

Physical puzzles are handcrafted/laser-cut in Poland from birch plywood (approx. 9 mm thickness, 15 × 15 cm size). Because wood is a natural material, slight variations in grain, color shade, and surface texture are normal and do not constitute a defect.

6.3. Prices and Payment Methods (Stripe)

  • All prices on the website are final (gross) prices stated in Polish Zloty (PLN) or other indicated currency (e.g. EUR). As the Seller operates under VAT exemption, no VAT is added. Delivery costs are indicated separately before checkout.
  • Online payments on the website are processed securely via Stripe (operated in the EEA by Stripe Technology Europe, Limited). Available payment methods include payment cards (Visa, Mastercard), Apple Pay, Google Pay, and BLIK.
  • The purchase contract is concluded at the moment the Buyer completes the payment via the Stripe checkout interface.
  • Upon request, the Seller issues an individual proof of sale (Rachunek) for the transaction.

6.4. Shipping and Delivery

  • Orders are dispatched from Poland within 2–5 business days after payment confirmation.
  • Delivery is carried out via courier services (DPD, DHL), parcel lockers (InPost Paczkomat), or postal operators, depending on the option selected by the Buyer before payment.

6.5. Right of Withdrawal (14-Day Return Policy for EU/PL Consumers)

  • Pursuant to the Polish Consumer Rights Act of May 30, 2014 (Ustawa o prawach konsumenta) and EU Directive 2011/83/EU, a Consumer has the right to withdraw from a distance contract within 14 calendar days from the day of receiving the physical product, without giving any reason.
  • To exercise the right of withdrawal, the Buyer must inform the Seller by email at founder@tangrameasy.com before the 14-day period expires.
  • The Buyer must return the product to the Seller's return address within 14 days of notifying the withdrawal. The direct cost of returning the goods is borne by the Buyer.
  • The Seller will refund the full purchase price (including the cheapest standard delivery cost initially offered) within 14 days from receiving the returned goods or proof of their dispatch, using the same payment method used by the Buyer in Stripe.
  • Exception: The right of withdrawal does not apply to custom-made or personalized items manufactured specifically to the Buyer's individual specifications (e.g., custom laser engravings).

6.6. Complaints & Warranty for Defects (Rękojmia / Brak zgodności towaru z umową)

  • The Seller is liable to the Consumer if the physical product lacks conformity with the contract at the time of delivery (statutory liability lasts for 2 years from delivery under Polish law).
  • Any complaints regarding damaged or defective goods can be submitted via email to founder@tangrameasy.com (preferably with photos of the issue). The Seller will respond to the complaint within 14 calendar days.

7. Account and privacy

Account and personal-data processing is explained in the Privacy Policy. Account deletion can be started in the app or on the account and data deletion page. Deleting an account does not necessarily remove an already published figure, as explained in section 2, but personal identifiers linked to the account are deleted or de-identified subject to limited legal and security retention.

8. Applicable law and changes

These rules are governed by Polish law. Nothing in them limits mandatory consumer rights that apply where you live. If a provision cannot be enforced, the remaining provisions continue to apply. The rules may be updated when the service, store or law requirements change; the effective date is shown above.